Shipping policy

Shipping Policy for Humilde Tentación Clothing Brand

Thank you for choosing Humilde Tentación for your clothing needs. We are committed to providing you with high-quality products and excellent customer service. This shipping policy outlines important information regarding the shipment of our products. Please read it carefully before placing an order.

Pre-Order Products:
Some of our products are available for pre-order. Pre-order items are clearly labeled on our website. When you purchase a pre-order product, please note that it is not immediately available for shipment. The estimated shipping date for pre-order items will be mentioned on the product page or communicated to you separately. We kindly ask for your patience as we work diligently to fulfill pre-order requests.
Shipping Times:
For products that are in stock and available for immediate shipment, we strive to process and ship your order within 1-3 business days after receiving it. Once your order has been shipped, you will receive a confirmation email with tracking information.
For pre-order items, please refer to the estimated shipping date mentioned on the product page or communicated to you separately. We make every effort to meet the stated timeline; however, unforeseen circumstances may cause delays. In such cases, we will notify you promptly and keep you updated on the status of your order.

Shipping Methods and Charges:
We offer several shipping methods to cater to your needs. The available shipping options will be displayed during the checkout process, along with the associated costs. The shipping charges are calculated based on the destination, weight, and dimensions of the package.
Please note that any additional customs duties, taxes, or fees levied by your country's customs department are the responsibility of the customer. We recommend contacting your local customs office for further information regarding potential charges.

Returns and Exchanges for Pre-Order Items:
Due to the nature of pre-order items and the potential delays in their shipment, we regret to inform you that returns or exchanges for pre-order products cannot be accepted solely based on delayed delivery. By placing a pre-order, you acknowledge and accept that the product will be shipped within the specified timeframe or as communicated to you separately.
If you have any concerns or questions regarding your pre-order, please don't hesitate to contact our customer support team. We are here to assist you and provide updates on your order's status.

Returns and Exchanges for In-Stock Items:
For in-stock items that are not pre-order products, we gladly accept returns and exchanges within 30 days of the delivery date. To be eligible for a return or exchange, the item must be unused, in its original condition, and accompanied by the original packaging and tags. Please refer to our separate Returns and Exchanges Policy for detailed instructions on how to initiate a return or exchange.
Order Tracking:
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your package. Please note that tracking information may take up to 48 hours to update after shipment.
Shipping Restrictions:
Currently, we offer shipping within [specify regions or countries where you ship]. If your location is not within our shipping reach, we apologize for any inconvenience caused. We are continually working to expand our shipping capabilities, so please check back with us in the future.
If you have any further questions or concerns regarding our shipping policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with Humilde Tentación is a delightful one.

Thank you for choosing Humilde Tentación!

-Humilde Tentación